I’ve realised that I don’t really care about Who Go Host and whatever the CEO decides to do with his company.
But I do care about what their actions say about how we do things. Specifically, I care about myself. You see, just like them, maybe I’m going to be completely self-centred, consumed with my own ego, and profit. So this morning, I wondered about the following:
• Like at what point do I deem my company successful enough (years of operations or profit?), that I can’t be bothered to respond to customers complaints ?
• When would I recognise that I can rely on the general apathy of Nigerians & lack of rule of law, to serve BS on a constant basis to everyone I interact with? I mean what are the chances they care and can do anything about it - zero.
• At what inverse point is my company successful enough, that my incompetence drops (remember in my mind - I’m great!), so that I can assume that ‘just one angry customer’ is fine and wouldn’t hurt?
• Then at what specific junction does that same incompetence fall to allow me organise customer service in my startup, like a Nigerian party. You know the ones where you don’t get the very special menu, if the person serving doesn’t know you. So if you’re not a super star customer, known name in society or have a personal connection to me, and making a complaint - I can’t be bothered.
• How and where do I find employees and colleagues to have a great culture in my company, where I personally don’t care about customers complaints, but they care a lot? So they know ‘do as I say’ (not do as I do), is what counts.
• When do I wake up and realise that ‘dignity in work’ and ‘reputation’ are just stuff of fantasies. They don’t matter here.
• That the irony of telling artisans like carpenter, bricklayer, tailor etc - ‘your work sucks because you have no standards’, completely eludes me. Because of course, unlike them, I’m educated and it means I automatically comply to ‘best practices and standards’.
Anyways, I guess I just have to wait to find the above out. But it’s good to publicly write this out, so I can help myself (and others), not to turn out like this company.
P.S watching this unfold is similar to how bystanders react to accidents. They instinctively want to help. Whereas the offending motorist just wants to drive away and forget the interruption to his journey. Even with the blood splatter on the windscreen.
