No offence but if you are running a mission critical website YOU should have a DR plan with some form of data backup yourself because hardware can and will always fail.
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âCongratulation! you have just learned a lesson you can not learn any other wayâ That was the first result of the google search i did , when i had just started this business and i mistakenly obliterated a clients database with out making any back ups. Always have a back up in a separate location, lessons learned in blood are not soon forgotten. We can blame whogohost as much as we want for their gross incompetence which is completely unacceptable for a host in 2016, but you need to have a dooms day plan in place in case the unimaginable happens, I dont ever put myself in a position where i will have to be telling my client some âcool storyâ, even if its not your fault they gave you that responsibility you should have done the needful. Anyway sorry this happened to you.
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Thanks @codegidi & @6god. No offence taken.
For websites with fast changing data(blogs, e-commerce, etc), what is usually practicable, is scheduling backups on the server. Going to the server to download these backups daily is not really pragmatic especially when you have several sites.
The situation above is complex because the backups are irrevocably lost. I have several applications on AWS and GCloud, I donât have to worry because my backups/snapshots are naturally replicated across different availability zones.
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I have also been having some challenges with them recently
This assumes they donât already have some kind of disaster recovery setup already.
It would be utterly careless of them not to have done so - this is me trying to give them the benefit of the doubt here.
However, if it true that they donât have that setup already, then I donât see why they should even have one customer.
@oiclid Should I put all my sites on github pages or codepen?
I just donât see how this solves the problem.
You do realize all the 16 sites worked prior to this sad event happening.
Why make it sound like a sin to have used whogohost in the first place?
Granted, there might be better protection elsewhere (AWS, Google Cloud etc - which are a VERY different breed of services but lets leave that for another conversation) but he made the choice and if disaster befell him as a result of that, is it worth it pointing the finger and laughing?
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I was talking about âpraying for nothing to happenâ comment. You donât sit back and pray. You make preparations. Okay, maybe we need to have regular. Has MainOneâ MDX-I started offering there backup service? If yes, what does it cost? And would it be easy to sync from external hosts?
I didnât mean permanently, just as a back up. But yeah, I can see it isnât going to be practical for sites that work on live data.
I just looked it up, and realized that MDX-I would be overkill.
what you should do is setup data replication with the master on the main site and a slave in a remote location preferably not with the same hosting company.
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not to mention the cost, i still have a quote for a 4gb dedicated server wit 2mbs internet speed for about 17million naira PA from main one
Lol. If I have that money, Iâll just use AWS on heavy duty mode.
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haha! The theories are sweet.
Are you still getting such error? If yes , clear your system and your browserâs cache
Too bad to see this kind of comments in here, ever since i heard Jason Njoku said some good things about them back in April, i have been contemplating moving all my websites hosted by some foreign guys down to dem Whogohost guys. Funny enough i and a friend were gonna carry out that migration of over 82 websites each(as we both run VPSes)this month to WhogoHost.
Now, they just lost me. I was hoping to see a staff from Whogohost address this issue on this thread, that way i may still have considered but fast foward 8 days since this thread got created, some bitter reviews and no body addressing them. I have to advice myself.
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They must have their hands full beyond measure right now.
And it must be madly depressing dealing with disgruntled customers, when you know first hand what theyâll be complaining about and it squarely your fault.
Theyâll be stuck here for quite sometime, if they survive it. Wishing them the very best!
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Smartweb will just give you headache. i hosted a a web app for logistics management with them and it was one problem after another. From being unable to access my database to the server being completely down to useless and nonsense excuses. I just moved to globalhosting247 and took panadol. I cannot kee myself
And Iâm shaking my head to be sure i didnt make a wrong choice moving from siteground to whogohost bcos of dollar challengesâŚi noticed something strange on smartweb, cant update nameservers for my domain and every ticket has been ignoredâŚProbably theyâre also going down next
@kochu sorry about this. Same lost my clientâs website in almost same way to smartweb earlier this year.
Its why I moved to Gigalayer since its US based.
Nigerian Host thoughâŚsmh