We've created a Digital Bank...and it's 100% FULLY Digital


#85

@ChemikaWale Thanks for your suggesstion. We have done this for BVN verification. However, it turns out that a lot of people did not provide email addresses when registering for their BVN. We are currently exploring Robo-calling and USSD.

For SMS OTPs, we are working on a permanent fix.

Thanks @kolade. Wema Bank is the parent bank of ALAT. However, as will become obvious in a couple of days, ALAT is an independent proposition from Wema Bank.


#86

Hi @MrFoh . We are working on this right now. In the interim can you try tapping on the “Resend OTP” button or continue using the web.


#87

Is this open to Nigerians not based in Nigeria. I’ve got BVN but no Nigerian number and can see that the web app only allows you to register with a +234 number.


#88

Yes, but it seems the name on my BVN has a typo, so I’m quite worried about what happens if I upload documents… How do I fix this?


#89

I’ve started getting Wema mail too


#90

Hi @tymolls. You can actually try this on the mobile app. You will need to have access to the phone number attached to your BVN.


#91

It shouldn’t affect anything. Wema mails should have stopped by now. Please let me know when you got the last email.


#92

Hi @Eddy_Eddy are you good on ALAT now?


#93

If I had not just joined Radar, I would have said that you took the words right out of my mouth.


#94

Who said there’s no support for Blackberry? For those who will come calling for my head, easy o. :grinning:

Now, on Blackberry Q10, which I own, almost all Android app, i.e. .apk files can be installed and used.

I use my Whatsapp through this means. And I have other bank apps installed on it that are .apk. Lobatan!


#95

I think that’s an execution issue.

I have an email address and phone number associated with my BVN. I should be given the option to:

  1. Indicate how I receive the OTP. The registration OTP was sent to the email address on my BVN. But I didn’t get any SMS.

  2. Change the phone number I used when registration. I’m presently stuck as I used my mum’s number to register. She didn’t get any SMS, and I can’t change the number… and

  3. Use a Non-Nigerian number. A lot of people that’d need this service are not based in Nigeria but have BVN.

Most of these have been sold in the StanbicIBTC instant account app, which I just tried, and was able to do all 3 above with.


#96

@philiprohv, I am tempted to say that you might be having issues with OTP to DND lines.


#97

Yes! We’ve resolved these OTP issues now though. But DND was one of the culprits


#98

Thanks for this feedback @tymolls


#99

@philiprohv
Erm, just one question…
Can you find online wallets denominated in USD with this?
Or make payments in USD/ transfer to international accounts??


#100

@tocynaj Not yet. But very soon


#101

@philiprohv Can another party (i.e. employer) transfer funds into my ALAT account or can I only fund the account from an account/card that belongs to me?


#102

Yes @PinkEngr


#103

just what i was thinking, robocall or ussd might be better option , unless you use non short code numbers to send the otp


#104

how if I may ask. Would they send to the alert account number. and can it work by mobile bank transfer