Jack Ma said Alibaba did not make reasonable profits until Alipay was founded. He identified trust as what they had to get first.
I am wondering what Nigerians actually have against paying online. Why would you prefer cash deposit into your account or bank transfer instead of using online payment processor?
Security is my biggest doubt. Apart from the fact that most of online payment gateways are not technically secure, some of them are loose in handling clients information.
Erā¦ People need to be educated and assured that their monies are safe online.
-Yahoo boys need to find a new hubby.
-The gateway processors abi switchers need to reduce the technical difficulties associated with online transactions.( I once booked for an airline ticket online. Was debited wrongly. Had to contact airline,interswitch and my bank in order to revert the payment. Took about a month 
)
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hmmm. i think more user orientation should be done by payment processors. we need to know in clear terms what is what and what is implication of what we do. what else do you suggest payment processors should do to educate people more?
Do you have any reference for that rather broad and serious allegation?
There are many references and examples. As a regular merchant on several online payment gateways, iāve had serious issues with many of them.
There are many references and examples. As a regular merchant on several online payment gateways, iāve had serious issues with many of them.
That, my fellow Radarian, is not a reference.
Iām going to assume you know what a reference is, so Iāll restate my question:
Do you have any reference for that rather broad and serious allegation?
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were you able to get your money at the end of the day?
Actually, what you claimed was them not being secure and loose with handling client information (I would assume this to mean cardholder data). Now do you have examples that may have led you to believe this is the case?
Note that a phishing website that preys on a cardholderās ineptitude to collect their card details and then purchases stuff off your website with stolen cards isnāt a payment gateway. You might be mixing things up there.
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@xolubi You are right. Many use their cards without asking if the website is quite secured. A website that does not have āhttpsā is not secured enough to take anyoneās card details. Those sites that dont have āhttpsā and padlock icon are suspicious and could have back links that cardholders dont know about. Giving oneās details on such site automatically gives up your payment information to God-knows-who.
YES. i was able to get some, but in most cases, i couldnāt.
A typical Nigerian has Trust Issues.
Main Reasons: Fraud & Ignorance.
And to add to your point, Nigerian Banks are not encouraging the system too. I called a popular Bankās customer service one time to complain about payment issues I had online and I was adviced NOT to trust any online payment system apart from Interswitch.
While I knew what my problem was (and it definitely had to do with them), I assume her response was because she felt I was some sort of a noob or maybe she was a noob herself and couldnāt fix my problem or maybe they had an affiliation with Interswitch but you can imagine the effect of those words on someone trying to pay Online for the first time.
I would advice payment gateways (Paystack, etc) to get familiar with Nigerian Banks or maybe set up campaigns to curb Ignorance.
This my friends is what we should strive after yeah!
We however donāt need some bankās partnership to curb the said ignorance.
There are things we can do as internet retailers to calm those fears of online shoppers when they decide to shop or possibly shop from our websites.As a start-up ecommerce website or small internet retailer, one face these challenges more than any other website because there is no trust in our brands / online store. Therefore, itās important that we try to address the possible reasons people are scared to shop online.
Iāll do my best to list a few limitations and possible solutions for merchants.
1. Trust Of Dealing With a Real Store
Obviously, anyone can setup a website and it is much easier for fraudulent activity to occur online than in person.
While it may be easy to set up a website, it is not as easy to create a functioning ecommerce site as we both know. This concern about the authenticity of a store is actually a common one.
Possible Solution?
If we want shoppers to trust our site we need to give them a reason!
Majority of our site visitors assess the credibility of our store based on looks alone.
Invest some time in creating a visually appealing logo and homepage. Give your brand a vitual edge.
2. Concern That Credit Card Info Could be Stolen
Some buyers think inputting credit card information online is insecure.
This is a problem that many sites are already aware of and there are a couple of ways to help shoppers feel at ease when shopping on your site.
Possible Solution?
Create a recognized secure checkout such as McAfee, TrustE, or COMODO. Display a verified badge on your site if possible.
Studies have shown that displaying secure checkout badges help create a sense of trust which boosts conversions.
3. Hate To Pay for Something Before You See It
Some people donāt like paying for something before they physically see it. This is a concern that some Nigerian shoppers have, but for the most part we have been conditioned to accept it.
Possible Solution?
Shoppers are concerned about a financial commitment to a product they have not yet received.
One way to combat this fear is by offering returns, free returns.
However sincere details would should be provided.
Example:
Do you give money back or is a buyer awarded store credit?
How will the shopper complete a return if they need to?
Free returns can ease those who are afraid of online shopping
4. Fear Of Giving Out Personal Information
I think this concern is hilarious. We are willing to put location filters on all our Snapchats, but weāre concerned someone will get our email address?
Possible Solution?
The concern over personal data is usually because a shopper fears that the information will be sold to external sources or they are worried their email will be spammed.
It helps to give your Privacy Policy a more personal touch.
To prevent people from feeling like they are getting spammed be sure that you are making shoppers opt-in to email communications when they register for an account or make a purchase.
That wraps the reasons I think people are still afraid to shop online.
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I agree totally with you guys. Bank staff know more of their internal operations and they are always strongly advised to be stingy with information.
Wish I could find the link now. I will search for it. VoguePay CEO granted an interview of recent on how they end up tracking and blocking fraudulent transactions that have successfully gone through the bank systems. Besides, majority of banks apps are from third-party vendors which are overrated.
Payment processors should step up their game and take responsibility for educating their audience in order to make good decisions.
We will continue to share the little we know though. So more people can be aware of what online payment security is versus what it is not.
Just because a website has https doesnāt mean that its secure and can be trusted. It only means that itās encrypted. Likewise when a site doesnāt have https doesnāt mean it is not secure and can not be trusted.
If you trust a site without https, also truest itās third party payment gate way, by all means do your business without fear. The most important thing is the payment gate way.
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Wrong. Thatās precisely what it means.
Security is applied in layers and attacks typically occur at the weakest point. A properly setup SSL certificate covers one of the simplest attack vectors so not implementing it means your site is not secure and should not be trusted.
āSecuredā is an overloaded non specific term and SSL site doesnāt guarantee security.
The site could still be vulnerable to lots of attacks such as XSS, CSRF, SQL Injection, etc, regardless of its HTTPS status.
I am sorry to say this; This is myopic. I leave that to a āHat Personā to open your eyes. That if he or she is willing to.
Strawman alert.
I didnāt say it guarantees security. I said ānot having it means the site is not secure and should not be trustedā.
Furthermore, I also stated that security is applied in layers. Securing comms alone doesnāt guarantee security, nor does protecting against XSS et al mean it is secure. You have to cover all the bases and if a site canāt do the basics, it implies that culture adopted by its sysadmins is risky and flawed.
If you are going to secure a site, it starts from the first 10 minutes after the server is setup, so Iām not sure who is being myopic here.
Bros; how many of your clients/consumers are web developers?
Weāre talking about users perception to online payments here.
Atleast you agree https implies a site is encrypted. That alone is enough to put a consumers mind at rest.
And talking about further injections is a whole different ball-game. Abi you be bank?
Last I checked, a merchant is not meant to hold consumers money via online payment.
The only downside of implementing HTTPS would be;
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Using HTTPS for a web request will have greater latency, because of the number of extra āhandshakeā packets compared to using HTTP.
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There is additional computational overhead on a per-byte basis, due to the work of encrypting and decrypting the request and response.
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If you donāt use a dedicated SSL terminator device (such as a load balancer), you are incurring significant extra computational overhead and latency on your webserver.
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A subtle thing you should be aware of is that some browsers do not implement the same caching logic for data received over HTTP.
However, there are lots of things one could do to mitigate these disadvantages.
PS. How do you think consumers will feel reading your biased comments? The question is not if we can do [quote=āmalikcyparks, post:16, topic:6224ā]
our business without fear.
[/quote]
but how we can[quote=āChisomy_SOG, post:3, topic:6224ā]
educate and assure our consumers that their money are safe online.
[/quote]
You get? 