Right,its not someone,Its Every One,My Bad,It happens.
Plus all i mentioned were calculated probabilities, Didn’t make any of those a fact because i wasn’t there,Same way i couldn’t side the customer because the agent isn’t here to speak in his own defense,That’s why i used “Might” ," Sometimes" “some people”.
Community Manager loading…
This is so true. I’ve worked in customer facing roles at different businesses and it always amazes me how colleagues get riled up when irate customers call in. Like, that’s what we’re here for - to solve customer issues. Truth is it’s something every such business should expect and staff need to be better trained to handle/understand such situations better
My first day visiting IDEA hub in search for an office space. The lady at the front desk ruined my day.
Notice you are literarily fighting everyone. We all cant be wrong at the same time… Suck up ya pride, cool off and review the objective of your argument & Recieve sense!
I just gave you one,Use it well
Wow… Goodluck to your company.
I do agree with you @MrBoy .The problem with Radar is it’s filled with potential Knowalls,who somehow just believe they have nothing new to learn at any point in time.Dont blame them,they watch too many Ted videos 
Meanwhile, it will serve every Radarian well to learn to debate as against get into arguments.No need to use rude phrases and swear words,even if you are a Supermart rep. Or protagonist.
Customer service amongst most of our coys is poor.However, in all honesty : no rep. Will suddenly use the kind of attack phrases allegedly used on the creator of this post,without any prior provocation.
I believe this is a one sided story.
In other news @lordbanks how can a Radar user delete all account detail,including previous comments and posts made?
Here we go again. 
I think the first step is to not add to the comments you want to delete
This is sad to hear. I’ve used Supermart for quite a long time(since they began) and I’ve enjoyed their services. They are usually polite and when running late, they call. However I had one incident when my card payment failed and I made a transfer. I expected my goods and didn’t get them after more than 24 hours with no update. I sent mails and took to twitter after which I got a call and apparently the payment was not recorded against any order number. So I had to go through the process of ordering again. I was really annoyed and let them know and they resolved and apologized. I felt a bit bad for exploding on Twitter but at least it got me results. I realized some things-the customer communication application they use makes it difficult to keep a communication thread with a customer so replying to a mail from them may get you no response. Also, their system is so straight that any simple deviation from the usual ordering process will bring complications. They have to work at these because the Nigerian market requires a lot of flexibility as a business to get the best from your customers as they should get the best from you. I forgave them and continued using them and we have had no issues since then. The particular agent that yelled back at the customer did not do his job well at all and the management needs to fish him out as he may just inject some decay into the system.
@MrBoy Most definitely came with bazookas in defense of SupermartNG, came off as a determined and lethal troll [No pun intended]
Kinda nice to have at least 2 persons ‘fight’ for supermartNG but the contributions of others shouldn’t be tagged as ‘Know It All’
We excuse bad behavior a lot in Nigeria, We have culture of ‘And So?’ just to let people get away with bad tidings, If @binjoadeniran came here to state his grievances, I doubt if it was premised on malice or bias.
We Nigerians like to give a slap on the wrist for every bad behavior from defending and ‘voltroning’ for Politicians whose stealing our common wealth is a favorite pass time to shaming of victims of Rape/Domestic violence and more. We need to stop it, the concern should not be whether the complainant has wronged somebody before!
Businesses don’t exist to dish out karma!!!
What is wrong is wrong, SupermartNG should look into @binjoadeniran complain and hold the rep in question responsible if found wanting, its a paid service.
epic!! 
Full disclosure: I may or may not have worked at Supermart and so I could know an awful lot about the place. Or I could be making it all up. You decide. Anyway…
The issue a lot of posters here miss is that Supermart, like a lot of Nigeria’s e-commerce (how I detest that term) scene was born out of Jumia. If you are familiar with Jumia, you would know why this is NOT good news. Jumia Nigeria is basically a scale version of Amazon without any of the efficiency, good pay or obsessive customer service, but with all the bullying, infighting, terrible behaviour and zero job security.
It is an awful place to work, and unfortunately, this model has been carried out of Jumia by the former management and former employees who now make up the bulk of Nigeria’s e-commerce and Tech workforce. So you will find that whether it is Supermart or ACE next door, or the many other startups fronted by ex-Jumia people, you will find the same problems - low staff motivation, workplace bullying and/or even violence, no job security etc.
I have witnessed a girl being fired midway through sending an email and she was locked out of her mail account. No amount of pleading could convince oga at the top to temporarily grant her access to at least copy some personal contacts that were stored there and there alone. Her offense? Not meeting sales targets for a couple of months.
So when poor old Emmanuel from Operations snaps at you over the phone, it’s not because he’s an asshole. There is an insane amount of pressure on him to process orders and deliver packages within a certain time thanks to the completely unrealistic same-day delivery guarantee. Any failure and pay is deducted - straight! Oh, and he’s also working with delivery drivers who regularly have their pay deducted (in one case to literally zero - colleagues had to do a collection for him that month) for every missed deadline. They also maintain the vehicles basically out of pocket. So when they do not give you great customer service, it’s not because they simply need customer service training - they may be worrying about how their kids will eat next week after their fifty thousand naira salary is deducted 3 times in one week.
All this incidentally, is lifted straight from Jumia’s copybook, as are monthly evaluations, undefined closing times and an emphasis on this faux “entrepreneurial” mindset which basically shifts the responsibility of providing tools for employees to do their jobs from the business to the employees. You even have to bring your own laptop to work or have them get one for you and deduct it from your pay. Also the drivers have the cost of the vehicles deducted from their monthly pay, ostensibly so that after a while, the car becomes theirs. What this actually means though is that even if they miraculously hang around long enough to own said car, they will get a tired old banger with 148,000km on the clock after 4 years of same day delivery around the famously excellent roads of Lagos. The business also completely outsources the risk of asset depreciation to its employees, so investors are happy…
Jumia has created a similar problem for Nigeria’s ecosystem to that created by Amazon for the San Francisco area Tech industry where many recruiters actively avoid hiring ex-Amazon people because of their reputation for being all round assholes. The damage is already done IMO because all over the ecosystem, Jumia is now viewed as the Gold standard and every startup wants to be like Jumia when they should really want to be nothing like that. I’m not silly enough to suggest that labour protection laws should be enforced in a forest like Nigeria so what is the solution?
I have no idea. So I’m moving to Canada.
Typical senseless arrogance, I knew you were going to double down on your mind numbing idiocy, but I dont have your time.
This makes more sense. Thank you for the insight Bro.
Well… @TrollMcTrollface, Some of the allegations may need some verification. But, assuming it were all true, @MrBoy 's baseless assumptions and unrealistic solidarity for Supermart is just dumbfounding all the more.
Thanks for the info.
We don’t blame you, You aptly described yourself too, I guess?
Where do you live? The Nigeria I know? Your voice or face alone is enough for some people unleash their pent up anger on you…
On Radar, the evil that men( or women) do lives with them 
It’s not surprising at all. Just like at Amazon or Jumia, the culture is aggressively group-oriented to the point of being almost like a cult.If you work at one of these places, you will be made to think that any failure cannot be the fault of the organisation - you must always protect and defend the mother ship! When your innate good sense comes into conflict with the reality of the shitty outfit you work for, you get cognitive dissonance which often manifests as unwarranted outbursts and baseless, arrogant aggressiveness.
You know deep down, that it’s all bullshit and you are being exploited by a Jeff Bezos wannabe in a hyper-capitalist jungle called Nigeria, but what you are told everyday is that this is how to become “successful” and that if you cannot handle it, then you cannot be “successful”. It’s a very similar psychological phenomenon to what happens when you confront a religious fundamentalist regarding the BS they claim to believe. You instantly get a firewall of snobbishness and assumed superiority. When you take down that wall with a rational argument, then the next thing you get is unbridled rage channelled at you.
I wasn’t joking when I compared these outfits to cults. Their founding ethos were actually borrowed from the Church of Scientology by the likes of Bezos and Steve Jobs and are somewhat similar to what you find in Multi Level Marketing and other capitalism-on-crack-cocaine type of outfits.
Most people round here are so out of the global information loop that they have no idea the kind of havoc that this sort of pseudo-religious corporate fundamentalism is going to wreak in Nigeria’s pathetically weak labour market, or the extensive inroads it has already made. Even if you have a “good job” or you are self employed, this issue is going to affect you at some point as Nigeria’s workplace culture is accelerating alarmingly toward the kind of thing we used to read in Charles Dickens novels.
My present job is in a “good” traditional firm with staff welfare, 13th month etc. Since I joined however, I have noticed this Jumia culture creeping in. Contracts have been amended to include Saturdays as official working days and even Sundays. Staff are now encouraged to spend their own personal resources for the company and wait weeks for refunds if they ever come. A new level of middle management is coming in who have watched too many Tedx videos and read too much libertarian literature like “Atlas Shrugged”. They quote Steve Jobs and Elon Musk and use terms like “bootstrapping” a lot. Previously low employee turnover has started accelerating and morale levels are on a steady downward trend.
But that’s OK apparently because this is what is described in all those How-To-Be-Like-Steve-Jobs self help books and YouTube videos.
This romanticised startup culture is becoming an ideological tsunami that will swallow all of us eventually.
Me sha, I’ve seen what is coming and I’m packing my family off to Saskatoon.
A bit cold, but they have employee rights, and courts and tribunals.
And common sense.
Looking for trouble? Check the next door.
@lordbanks Still awaiting a response to my last question.Gracias
