@binjoadeniran comes here to complain about @Supermart.ng services. After 10 days they came up with this lame response.
This episode reiterates that, Nigerian start ups need to take more guided actions, just talk to somebody who knows more about the subject mater before you take action.
Comms and PR are one of the most neglected aspects of business. Employee Relations, Investors Relations, Financial PR, Govt PR, Press Relations are some of the many aspect of communications that most startups always want to leave in the hands of the non - experts who never know that the customer is KING!
With customer service, being defensive never solves any issues. It only inflames the ego of the aggrieved and they end up getting more sympathizers because you have more people who can relate to the aggrieved party’s situation than the company’s position.
What do I know? There might be different views out there.