We're looking to setup a call queuing system (a system where incoming calls are placed in queues to be answered by the next available agent) and I was wondering how other businesses in Nigeria setup theirs.
Do they use an API telephony service like Twilio/Fonenode or do they use an Automatic Call Distribution software with a special type of hardware? Also, if you've setup one in the past, what's the price range like?
Take a look at this article by @mark.I hope it helps
Wow! That's some complex setup. Anything simpler?
Here's your simpler method:
Set "When busy" to ON on the user-facing phone number (Line 1). Then set your Line 2 as the number to forward to. Do a similar thing on Line 2 (forward to 3), and so on.
It's a hack, but it might work.
If you are tech savvy, you can do it the hard way, using elastix (runs on Asterix): http://www.elastix.org/en/
If you just want something simple, then use MTN Call Assist: https://mtnbusiness.com.ng/callassist
@StephenAfamO, @Diakon, @kananga Thanks for your suggestions.
@StephenAfamO, @light Here is a Better Solution
We design and stock all you need for a call Center