How do Nigerian Businesses Handle Call Queuing

Light 2016-12-04 08:36:27 UTC #1

We're looking to setup a call queuing system (a system where incoming calls are placed in queues to be answered by the next available agent) and I was wondering how other businesses in Nigeria setup theirs.

Do they use an API telephony service like Twilio/Fonenode or do they use an Automatic Call Distribution software with a special type of hardware? Also, if you've setup one in the past, what's the price range like?

StephenAfamO 2016-12-04 08:54:33 UTC #2

Take a look at this article by @mark.
I hope it helps

Light 2016-12-04 12:50:24 UTC #3

Wow! That's some complex setup. Anything simpler?

Diakon 2016-12-04 13:30:45 UTC #4

Here's your simpler method:

Set "When busy" to ON on the user-facing phone number (Line 1). Then set your Line 2 as the number to forward to. Do a similar thing on Line 2 (forward to 3), and so on.

It's a hack, but it might work.

kananga 2016-12-04 14:30:58 UTC #5

If you are tech savvy, you can do it the hard way, using elastix (runs on Asterix): http://www.elastix.org/en/

If you just want something simple, then use MTN Call Assist: https://mtnbusiness.com.ng/callassist

Good luck

Light 2016-12-06 14:21:06 UTC #6

@StephenAfamO, @Diakon, @kananga Thanks for your suggestions.

EnSleek 2017-05-16 21:49:40 UTC #7

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