We’re looking to setup a call queuing system (a system where incoming calls are placed in queues to be answered by the next available agent) and I was wondering how other businesses in Nigeria setup theirs.
Do they use an API telephony service like Twilio/Fonenode or do they use an Automatic Call Distribution software with a special type of hardware? Also, if you’ve setup one in the past, what’s the price range like?
Set “When busy” to ON on the user-facing phone number (Line 1). Then set your Line 2 as the number to forward to. Do a similar thing on Line 2 (forward to 3), and so on.