Its Exactly 10 months since i decided to cancel my agreement with ACE, Courier Plus And TRANEX and set up my own in-house delivery system where i will be able to track the delivery of my items effectively. since Courier plus and TRANEX Have issue accounting for items delivered and items returned. even cash remittance is a big issue for both delivery company.
Since i stay somewhere in Abuja, I Decided to get an office in Lagos, PH, And Onisha… I secured some Delivery bikes in Lagos, PH And and Onisha because most of my costumers lives in those areas.
Now, Every other location in North central (Abuja) North East and North west, were managed from our Abuja office with a different a software.
Note: The main reason why i left ACE is because they can only cover some part of lagos, some part of Abuja And some part of PH. eg ACE Cant go places like Badagry in Lagos, Gwagwalada in abuja and Bonny Island In River state.
I wanted a company that can give me nationwide delivery. I went with C+. Courier+ is good but accountability is a very big issue with the company. they don’t remit fund after item has been delivered. right now as i write, COURIER PLUS is still owing me over N17,000,000.
After trying to make things work with courier plus with no success, i decided to try out TRANEX. Tranex is the worst delivery option for any POD Ecommerce business. Tranex will collect the money from customer and refuse to remit just like C+. Tranex still owe me over 6M.
TRANEX And COURTIER PLUS Almost sent me back to the village.
ACE, TRANEX and C+ Will still charge you even though the costumer refuse to collect the item. I was once charged N6,370 for a failed delivery.
When i was using these delivery coy, one of our biggest challenge aside from cash remittance is LATE delivery. 30% of our items a returned because of late delivery.
After 10 months of trying to do thing on my own, here is the result i have been able to achieve using our delivery software.
the software only takes care of costumers in South west, South East And South South zone.
Note: I’m in a niche market and i keep up to 90% of the value of each item delivered. I only spend much money on FB ads.
When i started to do the delivery in house, i started to notice so many issues.
- Every Nigerian is a traveler once you call them on phone to receive item they have orders for, they will automatically travel.
2 30% of Nigerians are not serious Even though, we call each and every costumer on phone to before preparing their item for delivery, we still end up with costumers who want to know if we are real.
3 Nigerians will place order even when they don’t have money I Was thinking you guys will come by month end, Now am still expecting my salary.
4 Nigerians Are players Am sorry i don’t need it again, when i become interested again i will let you know.
4 Didn’t order I did not order for the product… someone used my phone to place the order.
Even when we clearly state the price of our item on our website and still call our costumers on phone to remind them of the price, The still want some discount at the point of delivery.
The reasons for order cancellation is just too much.
I Am now wondering what they faith of konga and Jumia could be.
The bounce order figure is Alarming and am looking for solution. I need help from the house.