From my point of view, you have a good problem;
You can build this into your system; once a customer cancels an order, payment before delivery will be activated for such customer. You can tweak it to become; if a customer cancels twice.
Goodluck!!
LMAO why the fuck would you even offer Pay on Delivery to begin with?
You don’t need customers who want to pay on delivery.
You can afford to let them go.
Don’t think about them.
They don’t even exist to me.
Your figures have my head blown away… But 17m owed to you? I can only imagine what Jumia and Konga have lost in the same timeline you have provided.
You need to kill POD though I would advice you do it slowly. It just has to go. The numbers you have provided are doing my head in.
I’m thinking this would be the best way to chase off POD for your business
On Topic
Run metrics on all your customers. Age range, city, interests, even mobile network. then try and see the demographic that the defaulters fall in. You will then be able to know potential defaulters. Charge them upfront while applying a discount
Off Topic
Buying and selling is where it’s at for third world countries. You can enable your business with technology but you have to be selling something
Random
How much startup capital did you commence with?
Considering the fact that those things are very affordable, going off your sales generated, that is a shit ton of customers. You can comfortably afford to ditch POD, my friend. Do it. Whether it’s by phasing it out or doing it abruptly, it sha has to go if you want to reduce losses.
@Malachi a little bit off topic, but looking at your figures again correct me if i am wrong;i believe the sum of the processing sales + delivered sales + returned sales should equal total sales right? if that be the case i think something is wrong with the figures on your admin console.
Oga Malachi, by slim tea you mean Ejaculation pills, eh? That’s the euphemism nowadays.
There’s no way [unbranded] slim tea bags sell northwards of ₦16,000, except na herbal burantashi in [slim] tea bags for 'em senile senators. Malachi talk true?
The likes of Konga and Jumia are shy of vending adult health products which leaves a very big opportunity for niche players…
Think about this: anybody buying online most likely makes use of a mobile banking app they trust. They don’t need to trust your online shop but they already trust someone which is their online banking provider. Think of how this can be leveraged to clone payment on delivery in another format.
@87_chuks do you want to come and drag the niche with me?
Yes the sales are not generated only by the slim tea. There are other products. Am only protecting my little niche by hiding some info.
Not exactly.
Dear @ChukwuEmekaAjah am exploring new things that could eliminate this POD sh**"t
The likes of konga and co does not shy away from vending Adult products. http://www.konga.com/sexual-wellness
they even promote that category more often than others.
Fair enough. Breaks for those that would run off to start setting up stores for slim tea.
1 and a half dildo in top display is exactly what I call shy.
Y’all should be headed to church this beautiful Sunday morning.
Alright… Thanks for the clarity
Can you please take off the POD for 6 months and implement a solid ‘refund’ system.? Lets see the result.
If I were you, I will ditch the POD. It’s shitty. 100 loyal customers are better than 1000 unserious customers.
lol, thanks for the honesty. Sums up my Konga seller experience in one cute sentence.
Very informative. Thanks for sharing.
DR. AZOLIBE??? 
The high rate of order cancellation is sad really but I tell you most times, its the fault of the eCommerce platform and I tell you from experience I’ve had locally and internationally maybe it would help.
I shop frequently on Amazon and other foreign sites. During the course of my searching for what to purchase, I rely so much on product details, display of actual product pictures, reviews from other purchasers, manufacturer’s after sales services etc.
If I’m shopping for clothes or accessories such as shoes, belts etc, I expect to see the options to select my accurate sizes based on international cloth size standards.
I also expect the eCommerce site to protect me if I find the purchased item not to be of the expected quality or defective or not delivered on time or at all.
I must tell you, they’ve never failed in all these and many more. Infact, I had a case of where the shipper was charging above board and I had to get the eCommerce site to retrieve the product from there on the pretense that I no longer want it. It was done I got full refund which I used in re-purchasing the same item and got them to deliver elsewhere.
I’ve not been successful transacting to my satisfaction with any of the so called big eCommerce platforms in Nigeria. I challenge to review same on those sites and see.
Accurate product listing and sizes are virtually non-existent and when they are available, they don’t tell you the buyer much about what you intend buying and so most times, the buyer would place a POD order just to see the product before paying.
Clothing and other accessories purchase for me is a no-no cause of sizing issues. Most of these products listed are Chinese (like other foreign platforms) but the Nigerian eCommerce operators are yet to understand that most of the Chinese products that flood our markets (especially the clothing etc) were made for the Chinese markets and not foreign markets. It is not uncommon seeing a tall man sized shirts with very small sleeve lengths.
Most times, the eCommerce platforms do not even have multiple sizes listed or when you request a particular color, you get a different one. To make matter worse, you can’t have a view (not trying them on oh) without paying. I know people would say ‘do you try those you buy from Amazon before paying?’
I tell you Amazon had once before refunded me full shipping cost because my order was not delivered on the day it was scheduled …do I need to worry that if I was sent an order that did not meet my requirements would be replaced or refunded?
I’ve not been opportune returning a package to the likes of Jumia or Konga but from what I’ve read online (reviews are important!!!) were not sweet to the ears. As a rule, I only buy mobile phones from Jumia ONLY when it’s just released to the market. I hear they sometimes sell refurbished ones 
I’ve never been disappointed in that though.
The point here is that, while POD may not be favorable to the operators/merchants …to the buyers it is the most convenient in the absence of good product labeling, descriptions and service delivery (yes this is important …I’ve had to complain to Jumia about how they handle their product packaging. Its always as if they’re angry selling it to you the way the package is so so battered).
Can the likes of Jumia or Konga (and others) assure buyers, that they will get what they purchased for and delivered subject to an SLA 99.99% accuracy?
Some eCommerce platforms on the other hand are so complacent in their operations that nothing works (online payments not working, shopping carts not available, order notification emails not delivered, delivery tracking not available and what not! All these are tell-tale signs of fraudulent eCommerce platforms) …no one wants to get duped on such sites.
