Long story short: I went to enroll for a national Identification Number. There were some discrepancies between info on the website and info on the standalone app which the people who enroll you would use.
For example: While pre-enrolling, under Your Parents Place of Origin Data: There is no field for the Nationality of parents, but it can be found on the standalone app that they use.
So this woman is there shouting at the top of her voice about how “You people will go online and fill nonsense” and come and be confusing me here. She makes a mistake, I try correcting her, she threatens to walk me out of her office
she makes another mistake and triggers an un-handled error within the app… Instead of closing the app. she restarts the system, gives me a form to fill and tells me to start afresh. I walked out and never came back.
There are so many things wrong with the entire process
- Why would they give a woman above 30 with no prior computer experience that job to do?
- Why would they save my information in a qr code? The QR code should only contain an Id with which my data will be retrieved
- Why would they not handle that particular exception in that app?
- Something has to be done. I calculated: it took her 23 minutes to enroll the guy before me.
Dare I mention that they requested “Fuel money” before I could be pre-enrolled?
I think Nigerians should learn to be dispassionate while employing people,
We should take time to make “idiot-proof” software.
We should at least provide these people with the basic things they need for the pre-enrollment. all said and done I still do not have a NIN because of this.
