If you write it twice, it’s spam.
And, uh, welcome to Radar.
Hi xolubi,
Checkout www dot max dot ng Our hotline is: 0807.203.0834. I have a trial code you can use for your first 3 deliveries. Hit me up @ chinedu@max.ng for it.
Cheers
Disclaimer: I’m a founder @ MAX.
Ah I see… Deepest apologies. Uhm… thanks for the welcome.
Hi Lamidi_b_a,
We’re meeting our targets. The exact numbers are not yet public.
Learned a lot already.
Hmmm!!..
I am beginning to have complains upon complains. Then I searched for ACE reviews.
Unfortunately. This review is not good and I have not good issues as well.
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Since @honestopinion has resurrected this topic. Permit me to ask if ACE has improved her customer experience. Please anyone? I need to know before I consider using them. Thank you.
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I personally hate businesses with a god complex…most passionately. I am also a service person, and I know how ‘‘Clients’’ can be at times, whether billionaires or otherwise, there is no way I will ever for any reason not go all out …I mean ALL OUT TO DELIVER on my promises to my clients…I run A Zero EXCUSE policy for my clients. I dont tell them stories why their projects wouldnt be delivered on time, or relate sob tales on why we will not be able to achieve deliverables…It will be like shooting myself in the Leg.
And you cant tell me simple delivery business is as complex as Real Estate design/construction project management where a thousand things can literally go wrong with catastrophic consequences.
It is simple incompetence for ACE to be this arrogant in dealing with a Client.
I hate excuses because I dont give excuses. Service providers should know not to tell stories. Deliver on your promise 100 percent of the time, and make sure you treat every client like a babe you are wooing.
End of Rant.
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Wow. Just…wow. The nerve on some businesses. Hope you guys have learned and improved?
In all of this, this quote above is key and I hope the lessons are not lost.
If the experience is still not good enough after 10 months, then it’s good to safely conclude, delivery services will be the bug bear of ecommerce businesses.
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You can only have a high-risk employee. And you can only create a high-risk customer; it’s your duty to make your customers happy no matter what. Go ask Jeff Bezos how he started.
This is so wrong. It’s business and not a family where father-son relationship exists and no profanity is allowed. If you push a client to the wall, some of them will likely go the profanity way. You should be ready to face whatever you call profanity cos a lot more of them will still come in the future, and if you handle it this same way, I’m afraid the patience threshold of such future clients may not be as high as this one, and the extent of broadcast of their dissatisfaction will definitely have more reach and negative impact
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@tunde_kehinde, hope this issue has been resolved and solution integrated into your system.We are start-ups on the hunt for logistics solution and I’m sure I would not want to pass through this experience, being a start-up that would face so many challenges, the best way to grow is to resolve from customers feedback, Having a repeated returning, satisfied and happy customers ‘ARE’ our business.
Thanks as I await your feedback.
I like your objectivity @Jimi ,you are very honest and have a very sound business mind. New businesses should learn from their weakness which can show up in reviews and grow from their customer’s feedback.
I’m really interested in knowing if you’ve found a good alternative or have ACE’s system improved?
Wish you the best
Too late! i wouldn’t want to have such bad experience.
spot on! i agree with you
To anyone looking for alternatives, I tried “Greater Washington Delivery” they have been really good so far, from prices to on time delivery. Tell them Luther from Lucy.ng referred you , here’s a number to reach them 08093162857. Thanks
All the best to Ace.ng too.
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Thanks
I use KOS (Konga) for orders outside Lagos and Gbelo (within Lagos) currently
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1 Like